Refund policy

Welcome to machakil Store.

We want you to be fully satisfied with your purchase. If you are not completely happy, we’re here to help.

🔄 Returns

You may return your item under the following conditions:

• Returns are accepted within 14 days of delivery
• Items must be unused, in original condition, and in original packaging
• Proof of purchase is required

🚚 Return Shipping

• We offer free returns within the United Kingdom
• For returns outside the UK, shipping costs may apply

💰 Refunds

Once we receive and inspect your returned item:

• You will be notified of the approval or rejection of your refund
• If approved, your refund will be processed to your original payment method
• Please allow 5–10 business days for the refund to appear

❌ Non-Returnable Items

We do not accept returns for:

• Used or damaged items (unless defective)
• Items returned after the 14-day period

📦 Damaged or Incorrect Items

If your item arrives damaged or incorrect:

• Contact us within 48 hours of delivery
• We will arrange a replacement or full refund at no cost

📩 How to Start a Return

To initiate a return, please contact us at:
linda211@singnet.com.sg

Include your:

• Order number
• Reason for return
• Photos (if applicable)

📍 Business Information

Address:

• 86-90 Paul Street, London, Greater London, England, EC2A 4NE
• 12 Chemin du Marion, 69210 Saint-Pierre-la-Palud

Phone: +447769761595